Troubleshooting - First Open in Pro Tools

If you're opening your product for the first time in Pro Tools and are noticing that you cannot hear any sound coming from the instrument, don't worry - you're not alone. There is currently a bug wherein the Pro Tools version of our products is loading its initial preset incorrectly, setting the CUTOFF knob to "0."

To fix this issue, please select a different preset, or manually change the CUTOFF to 100%.